Refund policy
Returns & Exchanges
Orders Paid through any of our Online Payment Processors
Online credit and debit card orders are processed at the time the order is placed. Our payment processing vendor does not return the processing fee (approximately 3%) when a payment is refunded. Therefore, the processing fee will be deducted from the refund amount returned to the customer. We apologize for the inconvenience.
No Returns without Prior Approval
Orders may not be returned without our prior approval. Our Customer service department will expedite the return of goods for credit or exchange. Contact us for a Returned Goods Authorization (RGA) number before returning any product. Write this number on all shipping labels and correspondence. Goods returned without a valid RGA number are subject to refusal and/or return to the origin, freight collect.
When contacting our Customer Service Department about a possible return, please provide the following information:
- Your purchase order number
- Date of order
- Customer Number, if applicable
- Product description and catalog number
Certain conditions apply for acceptance of a return and issuance of an “RGA”:
- The item(s) must have been purchased from us.
- The request for an RGA number must be within 30 days of the invoice date. NOTE: For damaged goods, we must be notified within 10 days of delivery date.
- All returned products must be 100% complete, in original packaging, and in good condition.
- Once an RGA has been issued, it is valid for 30 days after issuance and cannot be extended or re-issued.
The following categories of goods cannot be returned:
- “Special order” products
- Custom made or customized products
- Discontinued products
- Products on sale
- Products supplied to the customer as an accommodation, including, without limitation, third-party purchases
- Products which are altered
- Products which have missing labels or identifying marks which have been defaced or mutilated
- Products which have been used
Shipments returned without an RGA are subject to refusal and/or return to the origin, freight collect.
Restocking Fee
Returned goods which are not the fault of the company are subject to a 15% restocking fee. Buyer agrees that the company shall be the sole judge regarding any returns.
Damaged Shipments
- Immediately contact the shipping company (carrier) and arrange for an inspection.
- After the inspection is completed, please request and obtain a copy of the damage report from the carrier company’s inspector or representative.
- Do not return damaged shipments until a claim has been filed, the inspection is completed, the report has been received by you and you have obtained an RGA number from MissionGiftShop.com.
- Obtain an RGA number from our Customer Service Department, who will assist you with return/replacement details.
Please retain the shipping container and all contents including the packing material. Do not discard anything. Notify our Customer Service Department and supply us with the following information:
- Your purchase order number
- Date of order
- Customer Number, if applicable
- Product description, catalog number and quantity of damage items.
- A short description of the damage.
- A copy of the damage report provided by the carrier.